Delivery

Shipping & Delivery Policy

Last Updated: 4 August 2026

At Uniquely You, we strive to ensure your order is processed and delivered as quickly and safely as possible.

Shipping Methods

We currently offer delivery through the following trusted courier services:

  • PUDO Locker-to-Locker

  • The Courier Guy

The available delivery options will be displayed during the checkout process where applicable.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are:

  • PUDO Locker-to-Locker: Approximately 2–5 business days after dispatch.

  • The Courier Guy: Approximately 1–5 business days, depending on your delivery location.

Delivery times are estimates only and may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, high shipping volumes, or other unforeseen circumstances.

Shipping Fees

Shipping fees are calculated based on the selected delivery method and destination.

Please note that all shipping fees are subject to change without prior notice. The shipping fee applicable to your order will be displayed during checkout before payment is completed.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information (where available) so you can monitor the progress of your delivery.

Delivery Responsibility

Please ensure that the delivery address or selected PUDO locker details are accurate when placing your order.

Uniquely You cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact us. We will work with the courier service to investigate and assist in resolving the issue as quickly as possible.

Damaged Parcels

If your parcel arrives damaged, please notify us within 48 hours of delivery. Where possible, retain the original packaging and provide photographs of the parcel and the damaged items to assist with our investigation.

Collection from PUDO Lockers

Customers using the PUDO Locker-to-Locker service are responsible for collecting their parcel within the collection period specified by PUDO. Failure to collect the parcel within this period may result in the parcel being returned and additional shipping charges may apply for redelivery.

Delivery Areas

We currently deliver within South Africa only.

If you require delivery to a location not covered by our standard shipping services, please contact us before placing your order.

Contact Us

If you have any questions regarding shipping or delivery, please contact us using the contact details provided on our website.