Returns & Refund Policy

Last Updated: 4 August 2026

At Uniquely You, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

This Returns & Refund Policy outlines your rights and our procedures for returns, exchanges and refunds.

1. Eligibility for Returns

You may request a return if:

The item received is damaged or defective.
You received the incorrect item.
The item has a manufacturing fault.
The item is unused, unworn and returned in its original condition with all original packaging (where applicable).

Returns must comply with the provisions of the South African Consumer Protection Act (CPA).

2. Return Period

If you wish to return an item, please contact us within 7 days of receiving your order.

Where products are damaged, defective or incorrect, please notify us as soon as reasonably possible.

3. Non-Returnable Items

For hygiene, safety or other legal reasons, the following items cannot be returned unless they are defective or supplied incorrectly:

Earrings that have been worn or removed from their sealed packaging (where applicable).
Personalised or custom-made jewellery.
Gift cards or digital products.
Items damaged due to misuse, negligence or improper care.
Clearance or sale items marked as non-returnable.

4. Condition of Returned Items

Unless the item is defective or incorrect, returned products must:

Be unused and unworn.
Be in their original packaging.
Include all accessories, tags and documentation (if applicable).
Be in a resalable condition.

We reserve the right to refuse a return that does not meet these conditions.

5. Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or defective item, please contact us within 48 hours of delivery.

To assist us in processing your claim, please provide:

Your order number.
A description of the issue.
Clear photographs of the product and packaging.

Once your claim has been assessed and approved, we will arrange an appropriate remedy, which may include:

A replacement.
A repair (where applicable).
A full or partial refund.
Store credit.

6. Return Shipping

If the return is due to:

Our error,
A defective product, or
A damaged item,

we will arrange or reimburse the reasonable cost of return shipping where appropriate.

If you are returning an item for any other approved reason, you will generally be responsible for the return shipping costs.

Original shipping charges are non-refundable unless required by law.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method wherever reasonably possible.

Please allow 5–10 business days for the refund to reflect, depending on your payment provider or financial institution.

8. Exchanges

Where stock is available, we may offer an exchange instead of a refund.

If the requested replacement item is unavailable, we may offer:

An alternative product of similar value.
Store credit.
A refund, where applicable.

9. Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

If your order has already been shipped, it will be treated as a return request under this policy.

10. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under the South African Consumer Protection Act (CPA) or any other applicable law.

Where the CPA provides greater protection than this policy, the provisions of the CPA will apply.

11. How to Request a Return

To request a return, please contact us using the contact details provided on our website and include:

Your full name.
Order number.
Date of purchase.
Reason for the return.
Photographs (if applicable).

We will provide you with instructions on how to return your item.

12. Contact Us

If you have any questions about this Returns & Refund Policy, please contact us using the contact details provided on our website.